Why Is My HP ENVY Printer Connected but Not Printing? (Easy Guide)

Fix PrinterOffline
2 days ago
5 min read

Isn't it frustrating when your HP ENVY printer doesn't respond after you press the "Print" button? Well, I can understand your situation because I have been in your shoes many times.

I have extensive experience with printers, and many people approach me with the same issue. I have helped many people resolve this issue regardless of their printer type and brand. Different printers require different methods to resolve the printing issue.

As a result, in the following content, I am going to share the most suitable solutions for HP ENVY printers to resolve the issue in no time. So, let's delve into the process right away!

Solution 1: Set Your HP Printer as Default

If you have not selected your printer as your default printing device, then it can show the problem when printing documents, even if it is connected. Perform the steps in the section below to select your printer as the default device.

For the first steps, you should head to the search bar by clicking on the Start menu.
Then, search for Printers and Scanners and open it.
Check if "Let Windows manage my default printer" is selected.
After that, choose your printer from the list of available printers and then select the Manage button. (If there are so many printers with the same name, you should choose the offline or idle printer.)
Also, you need to select the "Set as Default" under the "Manage your device" section.
Check if your printer is still showing the offline problem; if yes, proceed with the next solution.

Solution 2: Remove Your HP Printer and Reinstall It

If your printer is showing an issue printing the documents, even if it is connected, then it would be good to remove your printer and set it up once again. Below is the proper procedure you need to follow to perform the reinstallation.

Initially, you should launch the HP Smart app on your device. (If you have not downloaded the app, download it from hpsmart.com.)
On the app's home screen, remove the printer by selecting its name and choosing "Hide Printer."
Now, you should click Hide Printer again to confirm your action.
After that, to add a printer, choose the (+) sign or click on the Add printer option.
Go through the further steps to complete the reinstallation process.

Solution 3: Run Diagnose & Fix in HP Smart App

If your HP printer is showing problems in printing documents, then you can run the diagnosis in the HP Smart app to resolve any issues. Follow-ups are the pinpoint steps you should follow for that.

First, launch the HP Smart app on your PC and click on the Diagnose & Fix icon.
Under your printer’s name, select the Start option to initiate the troubleshooting analysis.
If a problem is detected, follow the on-screen instructions to resolve it using the app.
If your device is not facing any issues, it will show "Diagnosis complete, and no issues were found."
Close the app and try printing once again to see if you are able to print documents on your printer without any issues.

Solution 4: Make Sure to Set Up Your HP Printer Correctly

An incomplete or wrong setup of your printer can also cause printing issues. As a result, follow the steps below to ensure you have set up your HP ENVY printer properly.

Begin by downloading and installing the HP Smart app on your PC. (Visit the hpsmart.com website if you do not have the app on your device.)
When the app download is successful, you should open it and select the Accept All button on the Welcome screen.
Then, choose the Set Up a New Printer option.
You may also see the Add Printer option; click on the option to move forward.
When your printer’s name shows up, select it or click on the Setup option and follow the steps to complete the setup.
You need to restore the Wi-Fi setup mode in order to use the Wi-Fi connection. To do that, go to Settings on your printer’s control panel and then select Network Setup > Restore Network Settings.
Within two hours, open the HP Smart app and complete the setup.

Solution 5: Update the Driver of Your HP Printer

Outdated drivers are a common cause of printing problems. As a result, follow the below steps to ensure that your driver of your printer is up to date.

First, you need to click on the Windows icon and then navigate to the Device Manager window.
Now, the list of the available printers for your PC will show up on the screen; you need to click on the printer you are having printing issues with and then right-click on it.
After that, you need to click on the Update driver or Update driver software option.
Then, you are required to click on the "Search automatically for updated driver software" option.
Follow the instructions on the screen to complete the update process.
Once the update is successful, restart the computer and check if the printer is printing properly.

Frequently Asked Questions

Question

Why Is My HP ENVY Printer Not Printing?

The following are some of the points that could be the primary reasons for your printing issue.

● The printer is facing some technical error, or there are some issues with the ink or paper.

● There is an issue with your printer driver or firmware.

● You may have enabled the 'Use Printer Offline' option, or the printer is not set as the default device for your PC.

● The print settings on your printer are not correct.

● Your PC or smartphone operating system is outdated, and more.

Question

How to Resolve HP ENVY Printer Not Printing Issue?

If your printer is showing a printing issue, then these are the quick solutions you can follow to remove the problem and get the printer working perfectly once again.

● First of all, you need to restart your printer, router, and computer device.

● Check the print settings on your printer and ensure the offline option is not chosen.

● Set your printer as your default printing device.

● Update the driver and device operating system.

● Inspect the printer to ensure there are no problems with ink or paper.

● Look for more help from the brand's customer care, etc.

Also, you need to use the solutions depending on the problem your device is facing to remove the issue quickly.

Question

How to Reset HP Printer to Default Settings?

If your printer is showing some issues, and you want to reset it to its default settings, then below are the steps you need to follow.

Move to your printer’s control panel and select the Setup or Menu icon.
Then, you should navigate to Tools or Printer Maintenance.
After that, select the Restore option.
Next, choose the Restore Factory Defaults option and confirm the action.
Finally, your printer will be reset to factory default settings.